BOSS LACES currently stocks on 15 Designer brands, namely; 1. Alexander McQueen 2. Balenciaga 3. Burberry 4. Comme des Garcons 5. Dolce & Gabana 6. Dior 7. Fendi 8. Givenchy 9. Gucci 10. Hermés 11. Louis Vuitton 12. Off-White 13. Valentino 14. Prada 15. Saint Laurent

You may purchase up to three items per style depending on the availability.

The website provides information on items’ availability directly on the product page (next to the intended size under the drop down menu) as well as provides the estimated time of shipment at checkout. When you have selected the product or the size needed, you can see different stock status.

We understand the importance of purchasing the correct size when ordering online which is why all products have detailed sizing information displayed in their product pages. Footwear size conversions vary from brand to brand so please refer to the conversion charts provided. All sizes listed in the drop down menu you select when choosing your size are in UK sizes. If you require any assistance with product sizing please contact our Customer Service Team via our Live Chat or by phone at +44 0191 486 2121 or via e-mail at assistance@bosslaces.com, and they will be more than happy to assist you.

Occasionally a new delivery or return may arrive to us and not be added to online stock immediately. If a size is not shown on a new item, please get in touch with our Customer Services team on our Live Chat, or contact us at +44 0191 486 2121 or assistance@bosslaces.com.

For inquiries on items that are unavailable online, please contact us at +44 0191 486 2121 or get in touch with one of our online team on the Live Chat at the bottom right of our webpage, Mondays through Saturdays, between 8am and 8pm, and Sundays between 10am and 5pm (CET) or e-mail us at assistance@bosslaces.com.

Yes, we are licensed stockists for all of our products. They are 100% authentic.

There are several ways to browse our website. 1. You may explore our homepage which features trending sneakers or visit the navigation bar found at the top, where you can simply click on the 'Brands' tab to open a drop-down menu to shop by the Designer Brand of your choice. 2. Alternatively, should you be looking for a specific item, you may use our search box to find products by name, colour, category or style. When you have made your selection, choose your size and click "add to cart". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner and click on "Checkout" to be led through the checkout process. If you have any questions or concerns, please contact us by e-mail at assistance@bosslaces.com. Our online team are available Monday through Saturday, between 8am and 8pm, and Sunday between 10am and 5pm (CET).

Processing:We have received your payment and the order details have been forwarded to the Warehousing Department. Preparing for shipment: Your order is being picked, packed and prepared for delivery. Please note, no ammendments to orders are allowed at or beyond this stage. Complete: Your order has been handed over to the postal service and should reach you within the specified time frame. On Hold: There may be an issue with your order. Our Customer Service Team will contact you within 24 hours to notify you of any issues. Pending:Your order is waiting to be processed. Our Customer Service Team will contact you within 24 hours should there be any issues. Closed:Your order has been refunded.

Should you wish to cancel your order, you are required to do so ASAP using the steps below and before your order processes for shipment. Log in to your account > Go to order history and select the order you wish to cancel > If the order has not been processed for shipment preparation, there will be a 'CANCEL ORDER' button at the bottom of the order summary > Please select this button and confirm your cancellation > If you do not wish to cancel your order, then please select 'No, return to order'. Once an order is cancelled, we cannot undo this. You will need to replace the order yourself. Please note, this self-cancellation is only available whilst the order is still under processing. Should the order have moved to the next stage (shipment preparation), we cannot cancel any orders. If you have already received your goods then you may return them in accordance with the UK Distance Selling Regulations, and our Returns Policy.

If your order has not arrived within schedule, then please check the following: 1. Check if you have received a dispatch confirmation e-mail from us. 2. Check the tracking link via your dispatch confirmation e-mail to view the most up to date information on the whereabouts of your parcel. 3. Sign in to your account on our website and check if the delivery address provided is correct. 4. Check for attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery. 5. Check with anyone residing at your accommodation or your neighbours if someone has taken receipt of your parcel. 6. If you still can't locate your parcel then please contact our Customer Services team with your order number and we will endeavour to find your parcel straight away. 7. All of our shipments are insured to the necessary value, so should it not be found we will arrange a replacement or refund for you.

Creating an account with us allows you to: 1. Store multiple shipping and billing addresses to expedite your checkout 2. Save the contents of your shopping bag for later 3. Easily access your current and past order details 4. Save payment details for rapid checkout 5. Manage your account and order (i.e. cancellations, returns, etc)

BOSS LACES accepts the following forms of payment for online purchases: Please note that your billing address must match the address on your credit card statement.

Please note that once your order is placed, your credit card will be authorised for GBP 2. This is for verification purposes only and will protect you from any risk of fraud. The authorized amount will be released by your credit card’s issuing bank according to its policy. The purchase transaction will only be charged to your credit card after we have verified your card details, received credit authorization for an amount equal to the purchase price of the ordered products, confirmed product availability and prepared your order for shipping.

At this time, we only accept one form of payment per order.

If you have received an e-mail from us informing you that your order has been cancelled, please replace a new order online, otherwise please contact us at assistance@bosslaces.com.

All prices include VAT. At this time we are unable to provide a tax-back service for any of our online customers.

We deliver to all countries worldwide.

We offer free express shipping with all orders. From the moment the order leaves our warehouse, we aim to deliver your order within 1-2 business days. All orders are processed Mondays through Saturdays, excluding Sundays and public holidays. BOSS LACES cannot be held responsible for unanticipated delivery delays beyond its control.

At this time, we are unable to deliver items purchased online to a store for pick up, as we are a solely online-based company. Alternatively, we can deliver your order to a home or company address, as long as there is someone available to sign for the package upon delivery.

At this time, we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

For security reasons, for all purchases made on bosslaces.com, the signature of the client (or of an adult nominated representative) are mandatory. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days. If there is still no one available to sign for the package after 5 days with no communication, the package will be returned to BOSS LACES. Following the receipt of undelivered orders, BOSS LACES will cancel the order and reimburse the client.

BOSS LACES will send you several e-mails during the order process to keep you informed of the status of your purchase. Once your order has left our warehouse, you will receive a shipment confirmation e-mail with a tracking link in order to track your shipment. We will then e-mail a delivery confirmation once we receive notifications from your local courier following successful delivery.

Please allow up to two business days from your order date to process your order for shipment, in addition to the time required for delivery. The dates will also be listed during checkout once the item is added to your shopping bag. Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated.

If you are not fully satisfied with the goods you have received, you can return them within 14 days of receipt using the free return labels provided with each shipment, either for a full refund of the price of the purchased merchandise or an exchange for an alternative product, provided the returned goods are in original resalable condition and are accompanied by the original invoice. All returned goods including their inner protective layers and outer packaging that appear worn, washed, damaged, missing or are not in original condition can jeopardise its future salability. Consequently, in the event that the returned goods breach company standards, BOSS LACES reserves the right to refuse refund or exchange requests for merchandises that do not surpass its return requirements at its sole discretion.

Please use the free return label provided with each shipment to return your purchase.

In order to exchange an item, return the original item using the return instructions provided in the shipment confirmation email. Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order and advice with alternative steps.

Every effort will be made to ensure a prompt refund. Returns to bosslaces.com are processed within 14 days of receipt of the returned merchandise. A confirmation e-mail will then be sent once your return has been processed and your account has been credited in the original mode of payment. Please note, refunds may only be issued in the same form as was utilized for payment.

There are no delivery charges or return costs as we offer free express shipping and free returns with all orders.

You can get in touch with our Customer Service Team between the following times, Mondays through Saturdays, between 8am and 8pm and Sundays 10am to 5pm (CET) via; 1. Live Chat (on the bottom right of the webpage) 2. Phone +44 0191 486 2121 3. E-mail assistance@bosslaces.com

BOSS LACES endeavour to make our unsubscribe process as clear and as transparent as possible. Adhering to industry-wide best practice, we include an unsubscribe link to the footer (bottom) of all of our email campaigns, which allows you to opt-out of any further promotional campaigns sent by BOSS LACES. Clicking the unsubscribe link will take you to a secure webpage, which will allow you to opt-out of any future promotional campaign. You will be then be notified via the proceeding webpage that your unsubscription was successful. If you continue to have difficulties unsubscribing, or continue to receive our promotional campaigns, please get in touch at assistance@bosslaces.com.